Disabled people can choose the seats they consider most appropriate to their needs and are in accordance with the laws of Spain Civil Aviation Security.

Security Laws Spanish Civil Aviation not allow lay persons with disabilities in emergency rows.

Wheelchairs and assistive devices for movement as a courtesy welcome. If possible, passengers use their own wheelchair to the door of the plane, where it will be placed on hold. At destination and depending on the airport and do everything possible to own chair is available at the aircraft door.

Wheelchairs or assistive devices for movement with wet batteries are not accepted.

At the time of booking must clearly indicate the degree of disability to define the various possibilities of boarding the plane:

  • Wheelchair ramp up (WCHR): The passenger is able to go up and down the stairs of the plane and get on their own feet to his seat, but needs the wheelchair to cover the distance from check-in to the foot of plane and vice versa.
  • Wheelchair up and down stairs (WCHS): The passenger needs the wheelchair to cover the distance from check-in to the foot of the aircraft and back and up and down the stairs of the plane, but once up He is capable of making their own way to their seat.
  • Wheelchair to the seat (WCHS): The passenger is completely immobile and needs to be moved from check-in to their seat on the plane.

PLUS ULTRA (Customer Service)

C/ Torregalindo, 1 floor 1

28016 Madrid

Phone: +34 91 142 08 80  Fax: +34 91 345 34 76