Privacy policy and cookies

PLUS ULTRA LÍNEAS AÉREAS S.A (hereinafter, PLUS ULTRA), with its registered address at Calle Torregalindo num. 1 1, C.P. 28016, Madrid, requests certain personal data from Users through its website "" or any other sales channel used by the user (Retail agency, wholesaler, etc.) as a result of contractual relationships, queries, transactions, requests for contracts/invoices and contracting of products and services provided by the company. Thus, it is important that Users understand that, when registering for certain products/services offered through the Web, they will be asked to provide personal data. The data supplied by Users will be added to a personal information database, owned by AIR EUROPA and duly registered with the AEPD (Spanish data protection agency), which will be used for the following purposes:

  • To properly manage the services requested by Users.
  • To create User profiles for commercial purposes, in order to provide products or services related to the Company's purpose.
  • To extract statistics and conduct User surveys.

Users authorise PLUS ULTRA to include their current personal information, or information entered in the future, in the respective files, and to use them and treat them, whether in an automated manner or otherwise, for managing and recording transactions entered into between the parties.

We also inform you that, in compliance with the requirement applicable to all airline companies for the control and safeguarding of public safety, Plus Ultra is empowered to communicate your data as a passenger to the authorities of the country of origin, transit or destination at any time prior to your arrival for this purpose. United States also requires this information to aircraft overflying its airspace. This information may also be provided to other States which, by virtue of the provisions of laws or treaties, require the same for overflying its airspace.

In accordance with both the international laws and regulations and national laws applicable in Spain, in some cases the carrier might be forced to communicate personal data to the Spanish or trusted foreign public authorities (customs, immigration, etc.), in particular for preventive purposes like terrorism or other serious crimes.

In case you do not expressly accept this agreement we inform you that you cannot confirm your reservation.

It should be noted that some of the recipients mentioned above could be located outside the European Union and have access to all or part of the personal data collected by the carrier due to legal compliance of the contract of transportation of the passenger or due to a specific legal authorization. Transfers of data carried out will always be in accordance with that established in the organic law 15/1999, of 13 December, of protection of data of a Personal nature.

Personal data obtained from registered Users is stored in a database, whether automated or otherwise, for which PLUS ULTRA is responsible and which contains the necessary technical, organisational and security measures to guarantee the confidentiality and integrity of the information in accordance with Organic Act 15/1999 of 13 December on the Protection of Personal Data, and Royal Decree 1720/2007 of 21 December, which approves the Regulation for implementation of Organic Act 15/1999 on the Protection of Personal Data, and other relevant legislation.

Each time Users enter personal data in any section of the Web, they will be informed, in accordance with the provisions of article five of the Organic Data Protection Act, of the legal conditions concerning the processing of such data. Users must previously read and accept these legal conditions.

In those cases and regard to data where it is specifically indicated to the user, the collection of this personal data is indispensable for the Reserve and set the transport contract. Naturally, the User may exercise his right of opposition to the collection and processing of these data, but is informed that this could lead to the cancellation of the trip or the inability to access certain specific annexes requested services. It should also be remembered that in accordance with the laws and regulations applicable in Spain and internationally, the failure to communicate certain data or communicate incorrect information could lead to a decision of denied boarding or entry to a foreign territory without the carrier can be held responsible for this particular.

Visiting this website doesn’t imply that the user is obliged to provide any information about himself. At the time of proceeding with the collection of data indicating the voluntary or mandatory data being collected will be indicated. The refusal to provide classified as compulsory data will not be provided or the inability to access the service for which they were requested. Also, data may be provided voluntarily in order that they can be given more optimal services offered.

By accepting the legal conditions established at any time, Users fully agree to the processing of their personal data in order to manage the request made as well as to send, by any channel, including electronic or similar means, advertising or marketing information about products, services and/or events related to the fields of information technology and security.

Moreover, pursuant to the provisions of Article 11 of Act 34/2002, of July 11, on the information society and electronic commerce services (LSSICE), PLUS ULTRA informs Users of the Company's intention to send them commercial communications by e-mail or any other means of electronic communication. If you would like your data to be processed for the purpose described herein, please check the box provided.

The Client also authorises PLUS ULTRA to transfer or interconnect these data with third parties that are part of the sales process and the contracted service so require.

The consent here provided by the user for data communication is revocable at any time, without retroactive effect.

PLUS ULTRA will use cookies when Users visit the website. Cookies are associated solely with anonymous Users and their computers, and do not provide references that make it possible to deduce Users' names or surnames. Cookies enable PLUS ULTRA to recognise registered Users once they have registered for the first time, without them needing to re-register on each visit in order to access the areas and services reserved exclusively for them.

Please check the Cookies Policy appearing on our website.

You can refuse treatment of the data or information by rejecting the use of cookies by selecting the appropriate settings on your browser, however, you should know that if you do might not be the full functionality of this website.

Users guarantee that the personal data provided to PLUS ULTRA is true and Users are responsible for informing PLUS ULTRA of any changes in their data. PLUS ULTRA provides Users with technical resources so that they can access this notice on the Privacy Policy or any other relevant information and give their consent in advance for PLUS ULTRA to proceed to the treatment, whether automated or otherwise, of their Personal data, as provided herein.

Any user may, at any time, exercise his or her right to access, rectify, cancel or contest the personal data supplied to PLUS ULTRA in the terms established by the Ley Organica de Protección de Datos de Carácter personal. These rights may be exercised through one of the following ways:

  • Writing, sending your request, along with documents proving your identity, to the following address:
    Gestión de ficheros
    C/Torregalindo, núm.1, 1º
    28016 Madrid
  • Through fax, sent your request, along with supporting documentation of their identity, the number + 34 913 453 476 adressed to “Atención de Gestión de Ficheros”
  • In order to Law 56/2007 of Measures to Promote the Information Society, you can also make the request via email:
    To the address
    This email address is being protected from spambots. You need JavaScript enabled to view it.

For any explanation or questions please contact by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.